Safety: Conforms to the safety requirements of ASTM F963 and EN71
Carefully selected high-quality fabric, embellished with Cute and loud slogan, lovely for your little one!
1. List of Shipping Countries/Regions
2. Shipment Processing Time
All orders are processed within 1-3 business days.
3. Shipping Rates and Delivery Estimates
Q1: How will I know my order has shipped?
A: We make your reborn doll after you ordered to make sure every detail. The painting time takes normally 1-3 business days. Then we will ship it. Once it has shipped, we will send you an email. Sorry for the long wait, but your doll will worth the waiting. The shipping time is usually about 2-3 Weeks. The delivery company is usually FedEx, Yun Express, or DHL, you could track the number when your baby doll has arrived in your country.
4.Logistics Expense Detailed Scheme
Standard Shipping
5.Change of Address
You can contact customer service to change your shipping address before your order is dispatched. The shipping address cannot be changed after the order has been dispatched.
6.Tracking Orders
Once the order is placed, our system will send you an email with the order details. Click here to track your order, please enter Tracking Number in the input box and click Track. The online update of logistics information may be delayed for 1-3 days, please wait patiently.
Attention: If you purchase multiple items, your order may be split into multiple packages. If you only receive one of the packages, please don't worry and wait patiently.
7.Shipping Partners
We（Dollreborns®） make your reborn doll after you ordered to ensur every detail. Painting time takes usually 1-3 business days, we will then ship the item. An email will be sent to you once the package has been shipped. Sorry for the long wait, but your doll will worth the waiting. Shipping time is usually 2-3 Weeks. The delivery company is usually FedEx, Yun Express, or DHL and you can track the number when your baby doll arrived in your country.
1.Address Changes
If you would like to change your delivery address, please send us an email with your order number and new delivery address. Once a package has been dispatched, the address cannot be changed.
2. Cancelling Unshipped-out Orders
If you would like to cancel an order that has not yet been shipped, please contact us at service@dollreborns.com. For faster resolution, please include your order number. Thank you!
Note: Our parcels are usually dispatched within 48 hours. We prefer to provide full protection for the benefit of our customers and will charge 15% of the order amount as partial compensation for our doll making and logistical preparation. Thank you to every dear Dollreborns® customer for your understanding!
3. Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to destination, the order is not cancelable.Then you can contact us for return or refuse the package, but the return cost should be undertake by the customer. Thank you for the understanding of each and every dear Dollreborns® customer!
Please mention the logistics tracking number of the returned package in the email, Once your return has been processed, you will receive a confirmation email.
please note that it may take an additional 7-10 business days from the date you receive this email for the refunds to be returned to your account and it may take an additional billing cycle to see the funds on your billing statement.
Attention: The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via service@dollreborns.com. We are not responsible for the consequences and costs of any unconfirmed returns.
4.Refund Policy
We stand behind the quality of each of our dolls, sure in the knowledge that you’ll love them as much as we do – that’s Dollreborns® Promise! Dollreborns® products are made to love and last, 100% Guaranteed! We are so confident that you will be delighted with your purchase;If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
1>Not Happy with Your Order
If you are not happy about your purchase, 15 days from the date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning the item (not covered by our warranty against manufacturer defects and exchange is not due to our error)，you need to provide the return order number in order to track the returned dolls.
2>Damaged Items
If the product is defective or does not work properly, please kindly let us know. Please contact us:service@dollreborns.comIncluding a photograph demonstrating the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We supply free exchange or doll part replacement depending on the damage situation.
5. 365-Day Guarantee
This warranty only covers manufacturing defects and does not cover:
1>Damage caused by accident 2>Improper care 3>Normal wear and tear 4>Break down of colors and materials due to sun exposure 5>After-market modifications 6>No returns/exchanges for products with water exposure will be accepted.
If you require assistance, or if you have any questions about our shipping and return policy or for general questions please contact our Customer Care department:
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